Terms & Privacy

Your data stays yours.

Encrypted
In transit and at rest.
Never sold
Your data is only used to run your account and answer your questions.
Yours to take or delete
Download everything, or close your account, from Settings at any time.

Terms of use

1. Agreeing to these terms

These terms are an agreement between you and Quanterow Ltd (“Quanterow”, “we”, “our”, “us”) about your use of Quanterow, including Quan, our website and our apps (together, “the service”). By creating an account or using the service, you agree to these terms and to our privacy policy. If you use Quanterow for a business, you confirm that you are allowed to accept these terms on its behalf.

2. Who can use Quanterow

You must be at least 16 years old and able to enter into a binding agreement to use Quanterow. The information you give us when you sign up, such as your name, email address and business details, must be accurate, and you should keep it up to date.

3. Your account and your team

Keep your password safe and don’t share your account. You are responsible for everything that happens under your account, so tell us straight away at hello@quanterow.com if you think someone has used it without permission. The account owner controls billing, connected data sources and business settings, and decides what invited team members can see and do. The owner is responsible for the people they invite and for removing access when it is no longer needed.

4. Plans and billing

Quanterow is offered on monthly plans: Quan, Quan Plus and Enterprise. Prices are shown on our pricing page, and Enterprise is priced by agreement. Paid plans are billed monthly in advance through our payment provider, and renew each month until you cancel. Prices do not include taxes, which are added where the law requires. If you upgrade, the new plan starts straight away; if you downgrade, the change applies from your next billing date. We will tell you by email at least 30 days before a price change affects you. Except where the law says otherwise, payments are not refunded, including for part-used months.

5. Cancelling your plan

You can cancel at any time from Settings. Your plan stays active until the end of the month you have already paid for, and will not renew after that. When your account is closed, your data is permanently deleted within 30 days, as described in our privacy policy, so download anything you want to keep first.

6. Quan messages and fair use

The Quan plan includes 50 Quan messages a month. Unused messages do not carry over to the next month, and we will show you how many you have left before you reach the limit. Quan Plus and Enterprise include unlimited Quan messages for normal business use. To keep the service fast and fair for everyone, we may slow down or limit unusually heavy or automated use, and we will contact you before doing so where we can.

7. Your data

Your business data stays yours. You give us permission to store, process and analyse it only to run the service for you: to show your dashboards, find insights, send alerts and answer your questions. We do not sell your data. You are responsible for having the right to bring data into Quanterow, including your customers’ personal information, and for following the laws that apply to it. Our privacy policy explains how we handle data in full.

8. Connected apps and files

When you connect another service, such as Shopify, Stripe, WooCommerce or Google Sheets, or upload a spreadsheet, that service’s own terms also apply to your use of it. We are not responsible for other services being available, or for errors in the data they send us. Quan only works with the data you connect, so if something is missing or wrong at the source, it will be missing or wrong in Quanterow too. You can disconnect a source at any time.

9. About Quan’s answers

Quan’s answers, insights and predictions are produced automatically from your data. They can be incomplete or wrong, especially when data is missing or recent, and predictions are estimates, not promises. They are information to help you run your business, not financial, legal, tax or accounting advice, so check anything important before you act on it. Quan suggests; you decide. Quan does not change your store, your stock or your money on its own.

10. Using Quanterow fairly

Please don’t use Quanterow to break the law or anyone’s rights; upload data you have no right to use; try to get into other people’s accounts or our systems; copy, take apart or reverse engineer the service; overload it or interfere with how it works; scrape it or use it to build a competing product; or resell access to it without our written agreement.

11. Our service

Quanterow, Quan, our software, design and brand belong to us. These terms give you the right to use the service while your account is active; they don’t transfer any ownership. We keep improving Quanterow, so features may change, be added or be removed. We work to keep the service available, but we can’t promise it will always be uninterrupted or free of errors, and we may need to pause it for maintenance, with notice where we can. If you send us ideas or feedback, we may use them freely.

12. Suspending or closing accounts

We may suspend or close your account if you seriously or repeatedly break these terms, don’t pay what you owe, or if we have to by law. Where we reasonably can, we will tell you first and give you a chance to put things right, and we will give you time to download your data.

13. Limits on our responsibility

The service is provided “as is”. As far as the law allows, we are not responsible for indirect or consequential losses, such as lost profits, lost sales or lost data, or for decisions you make based on Quan’s answers. As far as the law allows, our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits responsibility that cannot be limited by law.

14. Changes to these terms

We may update these terms from time to time. If a change is significant, we will email you at least 30 days before it takes effect and update the date at the top of this page. If you keep using Quanterow after a change takes effect, you accept the updated terms. If you don’t agree, you can cancel before then.

15. Law and disputes

These terms are governed by the laws of the country where Quanterow Ltd is registered, and disputes will be handled by its courts, unless the law where you live gives you the right to bring a claim there. If you have a problem, please contact us first; most things can be sorted out quickly.

16. Contact us

Questions about these terms? Email hello@quanterow.com. For anything about your data, email privacy@quanterow.com.

Privacy policy

1. Introduction

Quanterow (“we”, “our”, “us”) is committed to protecting your personal and business data. This policy explains what data we collect, how we use it, how we protect it, and your rights as a user. By using Quanterow, you agree to the practices described in this policy.

2. Who we are

Quanterow is a business intelligence platform designed to help merchants monitor and act on their business performance. We act as the data controller for information collected through our platform.

3. Data we collect

We collect several categories of data depending on how you use the platform. Account data includes your full name, email address, encrypted password, business name, country, contact details, and profile image if uploaded. When you connect an integration such as Shopify, Stripe, or WooCommerce, we collect orders, products, inventory data, customer names, emails, purchase history, and revenue and transaction records. We also collect usage data including pages visited, features used, Quan chat queries, interaction history, device type, browser, IP address, and session duration. For billing, we collect your subscription plan and billing history. Payment is processed by a third-party provider and we do not store full card details.

4. Legal basis for processing

We process your data under several legal bases. We process data under contract to deliver the service you signed up for, under legitimate interest to improve and secure the platform, under consent for marketing communications, and under legal obligation where required by law.

6. Data storage and security

All data transmitted through Quanterow is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. We operate on secure, SOC 2-compliant cloud infrastructure and restrict access to your data to authorised personnel only. We conduct regular security audits and vulnerability assessments to maintain platform integrity. In the event of a data breach, we will notify affected users within 72 hours.

7. Data retention

Your data is retained for as long as your account remains active. If you cancel your account, your data is permanently deleted within 30 days. Billing records may be retained for up to 7 years for legal and tax compliance purposes. Anonymised, aggregated usage data may be retained indefinitely for internal analytics purposes only.

8. Your rights

Depending on your location, you have the right to request a copy of the data we hold about you, request corrections to inaccurate or incomplete data, and request permanent deletion of your account and all associated data. You may also request an export of your data in a readable format, request that we limit how we process your data, object to certain types of data processing, and withdraw consent from marketing communications at any time. To exercise any of these rights, contact us at privacy@quanterow.com. We will respond within 30 days.

9. Cookies and tracking

We use essential cookies required for login, sessions, and platform functionality, preference cookies to remember your settings and language, and analytics cookies to understand how users interact with the platform. We do not use advertising or tracking cookies of any kind. You can manage your cookie preferences through your browser settings at any time.

10. Children’s privacy

Quanterow is not intended for users under the age of 16. We do not knowingly collect data from minors. If we become aware that a minor has created an account, we will delete it immediately and remove all associated data.

11. International data transfers

If you are located outside the country where our servers are hosted, your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and are protected by appropriate legal safeguards at all times.

12. Changes to this policy

We may update this policy from time to time. When we do, we will notify you via email and update the last updated date at the top of this page. Continued use of Quanterow after changes have been made constitutes your acceptance of the updated policy.

13. Contact us

For any questions, concerns, or requests regarding this policy, you can reach us at privacy@quanterow.com or by writing to Quanterow Ltd at our registered business address. For unresolved complaints, you have the right to contact your local data protection authority.